Our guest this week is Gloria Pelletier, a Licensed Clinical Social Worker, who has become a great connection for us here at Hearing Loss LIVE! She brings a wealth of understanding about how hearing loss and mental health have a long way to grow together. Watch for our ongoing series with Gloria where we unpack more the mental health myths as it correlates to hearing loss.
When we have a hearing loss, clear and concise communication can make a huge difference in our outcome at the hospital. We need to be able to understand what’s being said. We have the right to understand. Are we getting the access to communication we need?
By Michele Linder
Q: What’s missing in hospital accessibility and language services?
A: CART (Computer Aided Real-Time Transcription or Communication Access Real-Time Translation)/textual language interpretation for the Hard of Hearing!
Check your hospital’s nondiscrimination policy and/or accessibility/language services information—yes, do it right now so you know—and they likely read similar to mine.
Check the Nondiscrimination Policy
“Essentia Health provides free aids and services to people with disabilities to communicate effectively with us, such as:
- Qualified sign language interpreters, American Sign Language (ASL) interpreters.
- Written information in other formats (large print, audio, accessible electronic formats, other formats).
- Provides free language services to people whose primary language is not English, such as: Qualified interpreters.
- Information written in other languages.”
NOTE: Clicking on the link above you will see that in addition to sign language for the Deaf, I can also get translation in the following world languages: Amharic, Arabic, Bantu, Chinese, Cushite, French, German, Hindi, Hmong, Italian, Japanese, Korean, Laotian, Nepali, Norwegian, Pennsylvania Dutch, Polish, Russian, Serbocroatian, Spanish, Swahili, Tagalog, Telugu, Urdu, and Vietnamese.